REGULATIONS AND PRIVACY POLICY OF URBAN JUNGLE APARTMENTS
GENERAL PROVISIONS
1. The Regulations define the rules for the provision of services and are an integral part of the contract, which is concluded by making a reservation or paying an advance payment or the entire amount due for the stay. By performing the above-mentioned activities, the Customer confirms that he has read and accepts the terms of the Regulations.
2. The Regulations apply to all persons staying at APARTAMENA KOWALCZYK. Responsibility for these persons lies with the person making the reservation, referred to in these Regulations as the Customer or Registered Person.
3. The regulations are available for viewing upon request in the form of an e-mail.
4. The seller of accommodation at APARTAMENTY KOWALCZYK is Kowalczyk Group Sp. z o. o. based in Białystok ul. Ciołkowskiego 115, 15-545, NIP: 542-347-10-28
5. The buyer has the right to submit a complaint. This should be done to the company's e-mail address: apartamenty@kowalczykgroup.com
RESERVATION CONDITIONS
1. The customer can make a reservation for the apartment: directly by phone +48 729 887 463, by e-mail to apartamenty@kowalczykgroup.com, on the website www.apartamentykowalczyk.pl, and via portals where the facility's offer is available.
2. Bookings made directly must be guaranteed by payment of the full value of the booking within 72 hours from the date of booking. In the event of cancellation of the reservation, the payment is refunded according to the following rules:
- up to 14 days before arrival – 100%
- from 13 days to 3 days before arrival – 50%
- up to 2 days before arrival, the advance payment is non-refundable.
3. Telephone reservations require subsequent confirmation by e-mail, telephone or text message within the specified date.
4. Accepted payment methods: transfer to a company account or payment via the transfer system. Payment card and e-transfer transactions are settled via Przelewy24.pl.
CHECK IN
1. The basis for checking in at the apartment is the Customer's provision of personal data and payment of the entire amount due for the stay.
2. Online reception opening hours: 24 hours a day / 7 days a week.
3. By making a reservation, the customer undertakes to rent the apartment on a specified date, for a specified price, and thus pay the fee for the entire declared period no later than 24 hours after making the reservation.
4. Kowalczyk Group Sp. z o. o. (hereinafter: "Administrator") reserves the right to refuse to accept a Customer who: does not want to provide personal data (Name, Surname, PESEL number, residential address, e-mail address, current telephone number) or grossly violated the facility's regulations during the previous stay. In the event of refusal to register the Client with the above-mentioned reasons, the money paid in advance is not refunded. Kowalczyk Group Sp. z o. o. reserves the right to refuse to accept the Customer if circumstances beyond the Customer's control occur that prevent Kowalczyk Group Sp. z o. o. Customer check-in. In such a case, the Customer will receive a full refund of the amount paid for the reservation.
5. In the event of extending the stay or purchasing additional services after prior arrangement with the Facility Administrator, the fee will be added to the Customer's bill and must be paid immediately.
6. In the event of unforeseeable circumstances, the effects of which cannot be immediately eliminated by ordinary means, the Administrator reserves the right to offer the Customer a substitute facility, similar to the facility originally booked.
HOTEL DAY
1. Rooms in the facility are rented daily.
2. The stay in the apartment starts at 3:00 p.m. on the day of arrival and lasts until 10:00 a.m. the next day.
3. The keys to the apartment are collected by the client himself from the key box located at the door. The customer will receive the code for the key box in the check-in instructions
4. Based on the current availability of apartments, there is a possibility of earlier check-in or late check-out of the Client after consultation with the Facility Administrator.
5. The wish to extend the stay beyond the period indicated in the reservation should be reported by phone: +48 729 887 463 by 8:00. It will be included depending on the availability of apartments and is additionally paid in the amount of PLN 20 for each additional hour.
6. An unagreed extension of the stay in the apartment after 10:00 will be treated as an extension of the hotel day, which will result in the Client's account being charged with the amount of another hotel day without the possibility of staying in the apartment.
7. Shortening a previously declared and paid stay does not result in a refund of the unused day.
RULES FOR THE USE OF THE APARTMENTS
1. The customer is obliged to use the residential premises in accordance with its intended purpose and to maintain and return the apartment in the condition it was found upon check-in.
2. The number of people living in the facility cannot be greater than that specified in the apartment characteristics. Breaking this rule will result in an additional fee of PLN 100 per person per day.
3. The customer cannot transfer the apartment to other people, even if the period for which he paid the fee has not expired. Changing the name of the reservation or the hotel guest staying in the room must be agreed with the Facility Administrator.
4. The cost of additional cleaning and bedding replacement is PLN 100 for each service, which must be agreed with the Administrator and paid in advance.
5. Smoking is prohibited in the apartment.
6. Organizing social events in the apartment is strictly prohibited.
7. The behavior of the Customer and persons using the facility's services cannot disturb the stay of other guests.
8. Unregistered persons may stay in the apartment from 07:00 to 22:00. The stay of an unregistered person in the Customer's apartment after 10 p.m. is tantamount to the consent of the apartment renter to paid additional accommodation at the full prices applicable on the day of check-in.
9. In the event of breaking the prohibitions specified in points 5, 6 and 7, the Customer will be charged a financial penalty of PLN 500. The penalty fee based on the Debit Note issued by the Administrator must be paid within 48 hours of receiving this note to the e-mail address provided during the reservation. Failure to pay the above-mentioned fee will result in the case being taken to court.
10. For fire safety reasons, it is prohibited to use heaters, irons and other electrical devices that are not part of the room equipment in the apartments. The above does not apply to chargers and power supplies for RTV devices and computer power supplies.
11. If any irregularities are found in the apartment, customers are asked to report their concerns as soon as possible by calling +48 729 887 463 from 7:00 a.m. to 8:00 p.m., which will enable employees to respond and improve the standard of services provided. During other hours, irregularities should be reported by text message to +48 729 887 463.
12. Faults reported on weekdays will be removed without undue delay, unless the nature of the fault requires a longer repair time. Defects reported on Saturdays, Sundays and holidays will be removed on the first business day after the holiday period or at the earliest available date. Adequate monetary compensation will be charged for defects caused by the Customer.
13. Failures resulting from reasons beyond the Controller's control (supply of utilities, including the Internet, failures of equipment in the apartment) do not constitute grounds for canceling the reservation or changing the price for the booked apartment - the Customer is obliged to pay the entire reservation fee.
14. The Administrator reserves the right to change the booked apartment in the event of a breakdown or defect or the impossibility of allocating the selected apartment for reasons beyond our control.
15. The Administrator may interrupt the Customers' stay without refunding the reservation fee and charge the Customer an appropriate penalty in the event of non-compliance with the Regulations. In such a situation, the fee paid for the stay is non-refundable.
16. Pets are allowed in the apartment after prior arrangement and consent of the facility. The additional cost is PLN 10 for each day of reservation.
17. The Customer alone will be financially responsible for any damage resulting from the Customer's stay in the rented apartment.
CHECK OUT
1. Each time they leave the apartment, customers are obliged to turn off the lighting, close all windows and doors to the apartment, turn off the iron and unplug the iron cord from the wall socket.
2. The Administrator is not responsible for items left by customers in the apartments. Personal items left in the apartment by the departing guest will be sent back at his expense to the address indicated by him. If you do not receive such an instruction, the facility will store these items for a period of 7 calendar days. After this time, they will be disposed of. During a longer stay, customers who undergo permanent cleaning at previously agreed dates are asked to properly store and secure valuable items.
RESPONSIBILITY
1. If damage is found, the apartment, towels, bedding are found to be dirty beyond the norm or the apartment is found to be in a state of smoking after the Customer has checked out, the Customer undertakes to refund the full value of the repair/dearomatization costs and any losses incurred.
2. The customer bears full financial responsibility for: loss of keys and any damage or destruction of items of equipment and technical devices resulting from his or her fault or that of persons visiting him.
3. If you stay in the apartment with an animal, the guardian is obliged to keep the apartment clean while and when leaving the apartment. In the entire facility, except for the rented apartment, the animal should be on a leash for the sake of other guests. Pets are strictly prohibited on the bed and sofa in the apartment.
4. In the event of failure to comply with the facility's regulations and the need to call security or security services, the costs will be charged to the Client.
ADDITIONAL CHARGES
1. Final cleaning of the apartment is included in the final price visible when making the reservation.
2. Parking space in the underground garage - PLN 20/day
3. Cleaning of the apartment with change of bed linen and towels - PLN 60 (one-time fee)
4. Replacement of bed linen - PLN 40/set (2 pillowcases, 2 duvet covers and a sheet) (one-time fee)
5. Replacement of towels – PLN 15 / pc. (one-time fee)
FINAL PROVISIONS
1. By making a reservation at Apartamenty Kowalczyk, the Customer agrees to place his or her personal data in the database and to process personal data for registration and marketing purposes and to place the Customer's data in the company's database in accordance with the Act of August 29, 1997. on Personal Data Protection. (Journal of Laws No. 101 of 2002, item 926, as amended). The registered resident has the right to access his or her personal data.
2. The valid version of the regulations is the version prepared in Polish, the English version presented is for information purposes and does not constitute official, binding regulations.
PROCESSING OF PERSONAL DATA
1. Personal data will be processed in order to complete the reservation process, clarify the circumstances of any possible violation of the Regulations or applicable legal provisions, and consider possible complaints.
2. Pursuant to Art. 13 section 1 and section 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), we would like to inform you that : :
3. The administrator of personal data obtained in the booking process, within the meaning of applicable provisions of generally applicable law, is Kowalczyk Group Sp. z o. o. in Białystok ul. Wyszyńskiego 2/1 Lokal 011, 15-888 Białystok, NIP: 542-347-10-28
4. The entity processing personal data is the online booking system Hotres.pl, which belongs to the company LEMONPIXEL.pl Roman Korczyński based in Jelenia Góra 58-570 ul. Młyńska 12A, hereinafter referred to as Hotres.pl
PERSONAL DATA
1. For the purposes of the reservation process / issuing a sales document, the Customer's personal data is collected. Providing personal data is voluntary, but necessary to complete the reservation process.
2. The customer has the right to access their personal data, the right to rectify and delete them, as well as the right to limit their processing.
3. The Customer's optional consent to the processing of data for marketing purposes requires selecting the appropriate checkbox in the booking process.
4. This consent may be withdrawn by sending an appropriate message to the e-mail address: apartamenty@kowalczykgroup.com.
OBLIGATIONS OF THE ADMINISTRATOR
1. The Administrator ensures that the Customer's personal data is not made available to third parties and in this respect he will take the necessary measures and ensure the use of his knowledge and experience in order to implement this assurance.
2. The Administrator retains the right to disclose personal data to authorized entities and in cases provided for by generally applicable law. This applies in particular to entities such as online payment systems and reception software.
3. The Administrator is obliged to maintain the secrecy and confidentiality of information obtained in order to carry out the reservation process. The commitment made remains in force for an indefinite period.
OBLIGATIONS Hotres.pl
1. Hotres.pl, as the entity processing the Customer's personal data, ensures the implementation of appropriate technical and organizational measures, as well as additional IT security measures, based on proven servers and systems for processing personal data in services provided electronically.
2. Hotres.pl declares that the IT systems used to process personal data meet the requirements of applicable law, in particular they are highly protected within the meaning of the Regulation of the Minister of Internal Affairs and Administration of April 29, 2004 on documentation of the processing of personal data and technical and organizational conditions that should be met by devices and information systems used to process personal data.
3. Subcontractors and employees of Hotres.pl will be duly authorized to process personal data in connection with the reservation process, to which the Administrator and the Customer consent.
In order to ensure the highest security in storing personal data in accordance with the requirements of the GDPR, Hotres.pl is obliged to:
• Encrypting and anonymizing the transmission of personal data to continuously ensure the confidentiality, integrity, availability and resilience of processing systems and services
• the ability to quickly restore the availability and access to personal data in the event of a physical or technical incident
• regularly testing, measuring and assessing the effectiveness of technical and organizational measures to ensure the security of data processing.
PROCEDURE FOR HANDLING COMPLAINTS BY INDIVIDUAL CUSTOMERS (CONSUMERS)
1. The Administrator considers complaints submitted by Customers in the manner and within the deadlines specified in this Procedure, unless the legal relationship between the Customer and the Administrator (e.g. contract) provides otherwise.
2. For the purposes of this procedure, a "Customer" is considered a consumer within the meaning of the Act of April 23, 1964, Civil Code (Journal of Laws of 2014, item 121) who uses the services provided by the Administrator and submits a Complaint.
3. For the purposes of this procedure, a "Complaint" is considered to be the Customer's statement submitted in writing or sent by e-mail (regardless of the name/title of the letter) addressed to the Administrator, which concerns a violation of the Customer's rights arising in connection with the use of the services offered by the Administrator. . The complaint should include data enabling the unambiguous identification of the Customer, as well as data enabling contact with the Customer and the subject of the Complaint (a detailed description of the Customer's objections).
4. Complaints in writing should be sent to the following address: Kowalczyk Group Sp. z o. o. in Białystok ul. Ciołkowskiego 115, 15-545 Białystok. Complaints in electronic form should be sent to the following e-mail address: apartamenty@kowalczygroup.com, enter "complaint" in the subject of the message.
5. The Customer should submit a Complaint as soon as possible after obtaining information about the occurrence of objectionable circumstances, in order to reliably and effectively consider the Complaint.
6. After receiving the Complaint, the Administrator will take action to consider the Complaint. An authorized employee has the right to contact the Customer in cases requiring determining the facts with the Customer's participation or obtaining additional information necessary for the proper consideration of the Complaint.
7. Complaints are dealt with in writing (or in the form of an e-mail in response to such a submitted Complaint).
8. The response to the Complaint will include: a) factual and legal justification, unless the nature of the allegations raised requires it, b) information about the reported problem, indicating the relevant parts of the contract or regulations in force at the facility, unless the nature of the allegations does not require it. allegations, c) indication of the person providing the answer.
9. A response to a Complaint submitted by the Customer should be provided as soon as possible, but no longer than 14 days from the receipt of the Complaint.
10. The decision to pay compensation to the Client or refund funds must always be approved by the partners.